Welcome to Burma Pantry Europe. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

  • These Terms & Conditions govern the sale of goods via our online store.
  • Our company is registered in The Netherlands, Belgium, Germany and Frence.
  • VAT number: [XXXXXXXXXXX].

2. Products & Availability

  • We specialize in authentic Burmese items (e.g., food products, crafts, clothing, etc.).
  • All product descriptions, images, and prices are for informational purposes only. We aim to ensure accuracy, but minor variations may occur.
  • Availability is subject to stock. If an item is unavailable after you place an order, we will notify you and refund any payments made.

3. Prices & Payment

  • All prices are listed in Euro (€) and include applicable VAT, unless stated otherwise.
  • Payment can be made securely via [Payment methods: e.g., iDEAL, PayPal, Credit Card, Klarna, etc.].
  • Your order is only confirmed once full payment has been received.

4. Shipping & Delivery

  • We deliver within the EU.
  • Shipping costs will be calculated at checkout and depend on the delivery country and order weight.
  • Estimated delivery times: [4-10 business days within EU]. Delays due to customs, couriers, or unforeseen circumstances are beyond our control.
  • Customers are responsible for any customs duties or import taxes charged by their country.

5. Right of Withdrawal (EU 14-Day Cooling-Off Period)

  • As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
  • To exercise this right, please contact us at [admin@burmapantry.com] before the deadline.
  • You must return the goods unused, in original condition and packaging, at your own cost.
  • Exceptions: For hygiene and safety reasons, perishable goods (e.g., food, tea, herbs, opened cosmetics, etc.) cannot be returned once opened/unsealed.

6. Returns & Refunds

  • Once we receive the returned goods, we will inspect them and issue a refund within 14 days to your original payment method.
  • Shipping costs are non-refundable (except in cases of defective or wrongly delivered items).
  • If you receive a damaged or defective product, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

7. Data Protection & Privacy (GDPR)

  • We respect your privacy. Personal data collected (name, address, email, payment details) is used solely for processing and delivering your order.
  • We do not share your data with third parties except for payment processing and delivery services.
  • You have the right to access, correct, or delete your personal data at any time. For full details, please see our Privacy Policy.

8. Liability

  • We are not liable for delays, losses, or damages caused by third-party couriers, customs, or events outside our control.
  • We are not responsible for misuse or allergic reactions to our products. Customers should check product descriptions and labels carefully.

9. Governing Law & Disputes

  • These Terms & Conditions are governed by the laws of [ The kingdom of the Netherlands].